Desk Manager - Fulltime - NH Amsterdam Schiphol Airport

Join our team at NH Hotels & Resorts, a global leader in luxury and midscale hotels known for their exceptional service and facilities. With a strong presence in Europe and America, the brand is now beginning its adventure in China. You will get the chance to offer our guests experiences that combine good value for money, prime locations, and personal service. Help us make every hotel stay great by meeting the needs of guests looking for functional hotels & resorts with a natural, fresh style and friendly service. Become part of a brand that is functional, natural and down-to-earth, innovative, reliable, and friendly.

As part of the front office team, you are the first point of contact for our international guests from check-in to check-out.

• Free online and offline training organized by our own university.
• Year-end bonus (up to 100% of the gross monthly salary) and a refer-a-friend bonus (500 EUR).
• Employee rates starting from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Teambuilding events, outings, and staff parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experience starting from Horeca CAO scale 6.

06:45 You have changed and arrived in the back office with a cup of coffee. Your colleague from the night shift handles the handover. You note down the action points, hold a briefing for your team, and distribute the tasks for the shift;
07:00 You begin your checklist and meanwhile keep an eye on whether your colleagues at the desk need help.
08:00 You have checked today's arrivals and communicated details to the other departments
10:00 In the absence of your manager, you take charge of the Front Office during the Morning Meeting. After the meeting, you return to the office and, between phone calls, you also handle incoming emails and work your way through the rest of the 'morning rush';
12:00 Lunch with your colleagues from other departments
13:00 You check if there are any more guests checking out and continue with the checklist until it is finished;
14:00 You ensure that the handover is updated for the late shift and prepare for the conclusion of your shift
14:45 The late shift has arrived and you can begin the handover
15:00 Off home!

• Helping guests brings a big smile to your face. The 'always a pleasure' mentality is something you identify with, and you love to go the extra mile for the guest;
• You are a 'Natural Host', and have some years of experience as a receptionist; experience as a Desk Manager/Shift Leader/Supervisor is a plus;
• You are good at setting priorities, master the Dutch and English languages perfectly, are very strong administratively, and knowledge of computer systems is certainly a plus;
• You love variety in your work and working hours and derive energy from leading a team.

Are you thinking: This is really for me? Then apply immediately!

Minor Hotels Europe & Americas strives for an inclusive work environment in which everyone is valued and encouraged equally. Therefore, we gladly welcome people from all horizons and personal backgrounds.