Digital Channel Manager (Kiosk)

With us, you get the chance to make a real impact within an international, dynamic, and growing organization. You will join a close-knit team where initiative, entrepreneurship, and creativity are valued and expected.

Additionally, you can count on:

• Plenty of freedom to shape your role and make your ideas a reality.

• Responsibility and ownership from day one.

• An attractive salary depending on your knowledge and experience.

• A performance-based bonus scheme.

• Extensive opportunities for personal development.

• An excellent pension scheme.

• A company laptop and phone.

• 8% holiday allowance.

• 27 vacation days.

• Travel allowance.

• Staff discount on KFC products and participation in corporate fitness programs.

• Possibility to work hybrid.

Do you want to work for a fantastic brand where you can make an immediate impact? Are you a digital marketing professional with a passion for food and retail, and do you feel at home in an international environment? Then this is your chance.

As Digital Channel Manager (Kiosk), you will be part of the Digital Team at KFC and play an important role in our digital future. You are the driving force behind the commercial performance and continuous optimization of our self-service kiosks in the restaurants.

What is your contribution to the success of KFC?
You are responsible for the commercial success and continuous optimization of the kiosk channel for KFC Netherlands. Using data analysis, customer insights, and close collaboration with various teams, you ensure increased kiosk usage, higher revenue, better conversion, and a higher average spend per guest.

• You are the owner of one of KFC's most important digital sales channels and the primary point of contact for everything related to the kiosks. You monitor and improve usage, revenue, conversion, and the average spend per guest.

• You create a simple, fast, and intuitive customer journey, while simultaneously ensuring ease of use for our restaurant teams.

• You draft business requirements, coordinate testing processes, and support the implementation of improvements to the kiosks in collaboration with the regional product team, IT, Operations, and technology partners.

• You identify opportunities to improve performance by monitoring dashboards and working closely with Commercial Finance. You translate insights into concrete actions.

• You increase conversion through A/B testing, analysis of customer behavior, and continuous optimization of the kiosk experience and product presentation.

• You ensure that campaigns, products, and value propositions are effectively presented and correctly launched on the kiosks. In doing so, you optimize the menu structure, product visibility, and upsell and cross-sell opportunities.

• You keep an eye on platform issues and work together with IT and technology partners to resolve them.

• You work intensively with Operations to improve kiosk usage and execution in the restaurants. Additionally, you work closely with colleagues from Digital, Brand, Innovation, IT, Commercial, and external partners.

You pick up new matters quickly, are curious by nature, and know how to effortlessly translate customer and performance data into clear actions and improvements.

Kentucky Fried Chicken, the American restaurant chain specializing in fried chicken, has been active in the Netherlands since 1972. Currently, the Netherlands has 96 KFC restaurants. Every day, our chefs prepare fresh chicken and vegetarian dishes according to the original 1939 recipe from founder Colonel Harland Sanders. In addition to our focus on our products and the further growth of our restaurant network, we invest heavily in the development of our employees.

Do you not meet all the requirements? No problem!

Research shows that people often only apply when they meet almost all the job requirements. At Collins Foods, we look not only at experience but also at potential and ambition.

Are you excited about this role? Then we would love to hear from you. Perhaps you are exactly the talent we are looking for.

Do you see yourself in this role and do you want to help build the digital future of KFC? Then apply today. We look forward to meeting you!

Questions?
Please contact Sanne Gehner (Talent Acquisition Specialist) via +31 6 10906491.

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