Principal Partner Experience Manager

In your role on the Restaurant Experience (CX) team, you will lead the design and delivery of cross-functional partner experience improvement programmes. We rely on teamwork to deliver solutions that increase partner NPS, reduce churn, and drive growth. Taking a customer-centric approach, you will care for our active partner estate by focusing on partner health scores, perfect store initiatives, and the Voice of Partner. You will own your results and deliver by coordinating programmes across Product, Logistics, CS, and Commercial.

• Own end-to-end delivery of partner experience improvement programmes across 5+ cross-functional teams, aiming high to drive excellence.
• Drive improvement in partner NPS by designing targeted interventions that address root causes like waiting times and cancellation rates.
• Coordinate cross-functional programmes with CS, Logistics, markets, and Commercial to accelerate the platform flywheel.
• Track programme performance and produce monthly reports for Director review and quarterly executive summaries for the COO.
• Identify root causes of partner dissatisfaction through NPS driver analysis, partner feedback programmes, and operational data reviews.

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.