Jobs in the Netherlands, in English.

After-Sales Service Engineer - NL

On-site in the Netherlands·Full-time·Added yesterday (last checked 11 Nov)

9 open roles

Our summary

Nice to have

Bachelor’s degree in Mechatronics, Electrical Engineering, Automation, Mechanical Engineering, Robotics, Computer Science, or a related discipline.
At least two years of experience in field service, equipment maintenance, or technical support within robotics, industrial automation, warehouse automation, or a related industry.
Practical knowledge of electromechanical equipment, sensors, and automated control systems.
Ability to read electrical schematics and mechanical drawings, use standard diagnostic tools, and troubleshoot equipment independently.
Working knowledge of TCP/IP, Wi-Fi, and Ethernet networks, including basic connectivity and communication troubleshooting.
Ability to explain technical issues clearly to customers and prepare accurate service documentation.
A methodical approach to problem-solving, sound judgment under pressure, and ownership of assigned service cases.
Willingness to travel regularly and undertake temporary assignments at customer sites.

Experience maintaining AGV/AMR systems, robot fleet management platforms, or automated material handling equipment.
Familiarity with Linux, SQL, PLCs, or industrial communication protocols.
Understanding of WMS/WCS environments and interfaces with ERP or MES systems.
Experience supporting live warehouse or manufacturing operations.
Experience delivering technical training to customers or service partners.
Professional working proficiency in English, both spoken and written, for international assignments. Additional regional language skills are an advantage.
A valid driving licence applicable to the service region.

Provide remote and on-site technical support for mobile robots, fleet management software, charging stations, and associated equipment.
Diagnose and resolve mechanical, electrical, software, and communication faults. Collect logs and supporting information, escalate complex issues, and follow them through to resolution.
Carry out preventive maintenance, equipment inspections, repairs, and component replacements in accordance with service procedures.
Perform approved software updates and configuration changes, and verify system operation after maintenance or repair.
Review system alerts and operating data to identify recurring faults and recommend corrective actions.
Support project handover by reviewing equipment condition, technical documentation, outstanding issues, and maintenance requirements. Assist with commissioning and acceptance testing when required.
Train customers and service partners in system operation, routine maintenance, safe working practices, and basic troubleshooting.
Maintain accurate service tickets, maintenance records, and field service reports. Contribute technical findings and troubleshooting guidance to the service knowledge base.
Coordinate spare parts requirements, replacement activities, and the return of faulty components.
Follow company and customer site safety procedures. Provide emergency technical support in accordance with the team’s service arrangements.