Veterinary Country Representative (Netherlands)

We are looking for a veterinarian who is enthusiastic about making a meaningful contribution from day one.

In this role, you will become part of a team where curiosity, ownership, and continuous improvement are central. You will work closely with various teams within the organization to solve complex challenges, develop scalable solutions, and contribute to CoVet's next growth phase.

Whether you are collaborating on strategic initiatives, improving processes, supporting customers, or helping develop new products, your work contributes directly to our mission of giving veterinary professionals valuable time back in their workday. This is an opportunity to be part of a fast-growing company where your ideas are heard, your contribution is visible, and your professional growth is supported.

• Developing and adapting templates and personalizations within the CoVet app, tailored to the specific needs of users within different veterinary practices.
• Providing expert user support by investigating and resolving issues with templates and prompts.
• Working closely with the development team to identify and resolve issues within the AI system, thereby contributing to continuous improvement. The emphasis here is on optimizing our functionalities and language for the Dutch market.
• Creating engaging content, such as articles and blog posts, to share insights and bring attention to CoVet's solutions.
• Representing CoVet in podcasts, at conferences, and during other speaking engagements to share expertise and convey our mission.
• Participating in academic research projects to contribute to the further development of veterinary technology.
• Participating, where possible, in team meetings of both the Medical and Support teams and communicating openly and regularly with these teams, even when participation in meetings is not possible.
• Contributing to the overall design and future improvements of the CoVet app.

• Reviewing and categorizing incoming support requests via, among others, the in-app ticketing system, email, chatbot, and telephone.
• Escalating problems to the correct internal teams when necessary, such as the CoVet Medical Team, Sales, Engineering, or Product.
• Collecting relevant information, such as transcriptions, final files, and template details, to be able to investigate issues.
• Applying veterinary knowledge and technical expertise to determine the cause of content-related errors.
• After identifying the problem, providing effective solutions and ensuring that user questions are handled and followed up on completely and promptly.
• Implementing changes efficiently while maintaining reliability and user satisfaction.
• Creating and updating support materials, including Help Center articles and instructional videos.
• Keeping documentation up-to-date, accurate, and relevant based on software updates and user feedback.

• Maintaining and further developing relationships with existing customers to promote customer satisfaction and long-term collaborations.
• Collaborating with various teams within the organization to support good customer results, a smooth onboarding process, and successful product adoption.
• Staying informed about developments within the sector, competitors, and product developments to support the sales strategy.
• Applying knowledge of the Dutch-speaking market to tailor solutions and communication to diverse customer needs.
• Giving engaging and customized product demonstrations to potential customers, including enterprise and corporate customers and stakeholders. Clearly communicating the added value of CoVet during this process and supporting the sales team across different customer groups.
• Contributing to the further growth of CoVet within the Dutch-speaking market by providing support for activities that stimulate growth and customer engagement.

• 3–5 years of work experience as a veterinarian within a veterinary field.
• Strong coaching and leadership skills, with attention to professional development and team growth.
• Fluent in both Dutch and English.
• Experience with AI systems, writing prompts, or prompt engineering is a strong plus. Both formal and informal experience will be considered.
• Previous experience in customer service or customer support is a plus.

 In this role, you will thrive if you:

• Are strong in problem-solving and can work independently.
• Can work independently and with confidence with minimal guidance.
• Have strong organizational skills, an eye for detail, and can manage multiple tasks simultaneously.
• Have excellent communication skills and can convey complex information clearly and understandably.
• Have a completed degree in Veterinary Medicine or an equivalent diploma.

• Flexible, remote-first working environment
• Competitive salary
• Generous holiday and leave arrangements
• Opportunities for professional development and career growth
• A culture based on trust, collaboration, and impact

We believe it is important to reward our team members fairly and in accordance with the market. Salary is determined based on various factors, including experience, skills, qualifications, and local market data.

As an internationally operating company, we align our salary ranges with the market for comparable roles in the candidate's country or region. During the application process, we discuss salary expectations and provide full transparency regarding our approach.

CoVet is proud to be an employer that offers equal opportunities. We are committed to a diverse, inclusive, and welcoming work environment in which everyone can reach their full potential. Do you need adjustments or support during the application process? Please let us know. We are happy to think along with you to ensure an accessible and positive application process.