Head of Operations

Every order on Qogita is a promise to a buyer: the right stock, on time, in full, at a cost that still makes us money.  To deliver on that promise, we run a global logistics network: multi-modal freight (road, air, and sea); B2B warehouses for value-added services like relabeling and repacking; and cross-border customs clearance and regulatory compliance.

As Head of Operations at Qogita, you report to our Vice President of Global Supply.  To deliver on our ambition, we need to build operations that scale, delivering the best delivery experience at the lowest possible unit cost.  You’ll lead the operations and logistics teams overseeing transportation, warehouse operations, customs, and new country expansion.

• A proven track record building and leading operations teams at a scale-up with real-world operations or fulfilment components.  Typically, this entails 7+ years of experience in a business such as e-commerce, B2C marketplaces, food/grocery delivery, ridesharing.
• Ability to recruit, retain, and develop high-performing teams.
• Experience leading commercial negotiations and performance managing vendors with annual spend exceeding €15M per year.
• Strong opinions on how to build a culture of operational excellence, including how to build operational cadences, define metrics, and implement playbooks and processes.
• Technical fluency to effectively partner with product teams to prioritize, scope and solve operational problems.  This spans the digital world (e.g. automation of customs clearance processes using AI agents) to the physical world (e.g. rolling a new WMS to make pick and pack operations more efficient).

• Own the buyer experience (“magic orders”), overseeing the operational delivery of our service promise
• Deliver best in class unit economics
• Build a culture around operational excellence. Obsess over details, root-causes every failure, and continually improve; hold vendors to the same standard
• Hire, manage, and develop a high-performing team of operators
• Negotiate with and performance-manage every carrier, 3PL, and customs broker
• Run transport and customs operations across road, air, and sea: carrier selection, routing, and import/export customs brokerage
• Oversee warehouse operations for value added services (consolidation, repacking, pick and pack, relabelling)
• Manage a new country expansion  team, which will set up logistics as we launch 10 new countries next year
• Automate manual logistics work with AI and warehouse technology; make build-vs-buy calls with product and engineering, and implement tools with frontline operators that drive efficiency gains
• Ongoing, you own two sets of KPIs - you’ll be expected to drive continuous improvements in both domains, while also supporting the business in enabling new growth opportunities (e.g. international expansions, launching new categories).  Those sets of KPIs are:
  1. Buyer experience - focused around on-time delivery rates and defect/claim rates
  2. Contribution margin - focused on logistics costs (transport, customs, warehousing)