Senior Workplace Administrator - GVB

As a senior workplace administrator, you will have a visible influence on the daily services of a socially relevant organization in Amsterdam. You will be a recognizable point of contact for employees and colleagues when they have IT problems. You maintain an overview, set priorities, and look for the question behind the question. In doing so, you work with the service desk, system administrators, and other IT specialists. Thanks to your approach, employees can continue their work safely and pleasantly. Meanwhile, you share your knowledge and help to make workplace support a little bit better every day.

Your seniority lies not only in your technical knowledge. When it is busy, you maintain an overview. You know when to take action yourself or involve a specialist. Additionally, you make the team stronger by sharing knowledge, helping colleagues, and improving work agreements.

You will be involved in:

• resolving first- and second-line incidents regarding workplaces, accounts, applications, and peripherals;

• installing, configuring, testing, replacing, and issuing laptops and other devices;

• supporting employees on-site and, when necessary, remotely;

• investigating recurring incidents and proposing structural solutions;

• monitoring and improving the quality of workplace support;

• recording and sharing knowledge in work instructions and knowledge articles;

• collaborating on changes, migrations, and projects within the IT environment;

• at least two years of relevant experience within workplace management, an IT service desk, onsite support, or a similar support function;

• experience with independent troubleshooting and resolving first- and second-line incidents;

• experience with modern Windows workplaces and Microsoft 365;

• good command of the Dutch language, both spoken and written;

• clear and professional communication with end users and technical colleagues;

• the ability to set priorities and remain calm during disruptions;

• willingness to work on-site in Amsterdam;

• experience with ITIL and an IT service management system, such as TOPdesk, is a plus;

• experience with Microsoft Entra ID, Active Directory, or Intune is a plus;

• experience with hardware lifecycle management, changes, or workplace projects is a plus;

• experience with mentoring colleagues or writing knowledge articles is a plus.

• a salary that can rise up to €3,750,-  euro per month (depending on your knowledge and experience);  

• a one-year contract and the intention to extend this after one year for an indefinite period;

• all the perks that come with being one of the most popular ICT employers of 2024 (according to Computable);

• 26 vacation days based on a 40-hour work week;

• a pension scheme and travel allowance;

• an NS Business Card for commuting (2nd class);

• a good work-life balance and the possibility to work hybrid;

• many training (both internal and external) and career growth opportunities;

• many activities such as (board) game nights and themed parties;

• a CSR-conscious organization with great initiatives and an eye for diversity (read here about CSR & about diversity);

• an overview of all employment conditions can be found here.