Underwriting Analyst
MSIG Europe1w ago
the Netherlands
Jobs in the Netherlands, in English.
10,000+ live jobsIT service Manager
On-site in Amstelveen·Full-time·Added 1 month ago
Still open when we checked on 8 Oct
MSIG Europe
15 open roles
Overview
Job details
Full-time
Per the ad.
Requirements
What we're looking for
- 5+ years of experience in Incident, Major Incident, and Problem Management.
- Proven experience in service onboarding and service design.
- Strong knowledge of ITIL v4.
- Experience with ITSM tools (Freshservice, ServiceNow, Jira).
- Strong communication, analytical, and leadership skills.
Pay & benefits
What you'll get
- A role with significant impact on IT service quality.
- An international environment within a leading insurance organization.
- Professional and motivated colleagues.
- Room for growth, innovation, and continuous improvement.
The role
MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration.
What you'll do
- Lead service onboarding and ensure full operational readiness.
- Design new or improved IT services (service design).
- Drive Incident, Major Incident, and Problem Management.
- Act as backup for other process managers (Change, Release, Knowledge, etc.).
- Manage vendor and stakeholder relationships.
- Continuously improve service quality and ITSM processes.
Vacancy
Vacancy: T‑Shaped Service Manager - MSIG Europe SE
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