Policy Officer Customer & Market

Do you enjoy researching matters thoroughly, turning data into information, and writing documents? Do you love switching between different themes and functions? Can you safeguard developments in practice? Then we are looking for you! The Customer & Market field is looking for a curious and analytical policy officer who is not afraid to roll up their sleeves.

As a policy officer in the Customer & Market field, you will work closely with the management team and the Customer & Market manager. You support the team in the elaboration and implementation of policy and processes, the production of management information, and with specific projects. This is a developing role with room for experimentation and personal growth.

Together with your colleagues from the management team, you are co-responsible for the elaboration of policy within the Customer & Market field. Based on the input provided by them, you translate written policy into process descriptions, protocols, and procedures for execution in the process. Additionally, you contribute to ensuring that policy is established and implemented, and you act as a point of contact for safeguarding this policy.

Furthermore, in this position, you will focus heavily on collecting data from various systems and translating this into information. You are able to present results in a measurable way and perform analyses on them, which you translate into practice in close coordination with subject matter experts within Customer & Market, so that you and your colleagues from the management team can work with these analyses. You can present and convey these analyses in various types of meetings. Additionally, you follow developments in the field of AI and see opportunities to apply them in a responsible manner within the organization.

In addition to having a sharp eye for business processes and data quality, you also know what is happening in daily practice. You keep a close eye on developments in your policy areas within the Customer & Market field. You also maintain contact with the policy officers in the care division to align as closely as possible with the needs in the primary process.

Your base location is Zoetermeer, but you will also occasionally be present at care locations such as Zwammerdam, Nootdorp, and Nieuwveen.

• You have special attention for policy, laws, and regulations in the field of care provision;
• You are a team player and can effectively build connections within the organization;
• You are digitally and data-literate;
• You have an affinity with AI and the further development of its possibilities;
• You enjoy writing and have good oral and written language skills;
• You are inquisitive by nature and work accurately;
• You know how to handle time pressure;
• You know how to quickly find your way in an organization.