Dynamics 365 CE (Customer Engagement) Engineer

At Eneco, we're working towards a sustainable energy future. Technology plays a key role in making that possible, and our digital platforms help us deliver better services and experiences to our customers.

You'll have the opportunity to contribute to meaningful technological developments while working with colleagues who are committed to innovation, collaboration, and continuous improvement.

• Design, develop, and maintain Dynamics 365 CE solutions supporting customer-facing business processes.

• Build custom business logic using Dataverse plugins, custom APIs, JavaScript, and C#.

• Configure and extend Dynamics 365 CE using platform capabilities and best practices.

• Develop and maintain custom workflow activities and other platform extensions.

• Develop and support integrations between Dynamics 365, Azure services, and other enterprise applications.

• Create and maintain Azure Function Apps and event-driven solutions to support platform integrations and automation.

• Work with Azure services such as Azure Functions, Service Bus, Logic Apps, Storage Accounts, and Managed Identities.

• Help ensure seamless connectivity and reliable data exchange across enterprise applications.

• Troubleshoot production issues and ensure platform stability, reliability, and performance.

• Identify opportunities to optimize existing solutions and improve development practices.

• Apply software engineering principles, clean code practices, testing, and maintainable solution design.

• Collaborate with stakeholders to translate business requirements into scalable technical solutions.

• Contribute to architecture discussions and help shape the future CRM landscape.

• Work closely with Dynamics engineers, Azure engineers, architects, product managers, and business stakeholders.

• Maintain technical documentation and ensure compliance with security and governance standards.

• Participate in code reviews, testing activities, and release management.

• Contribute to continuous improvement initiatives across the platform and development lifecycle.

• Support automated deployments, source control, and CI/CD practices using Azure DevOps.

As a Dynamics 365 CE Engineer, you'll play a key role in evolving and maintaining Eneco's Customer Engagement platform, which supports millions of customer interactions across the B2C value chain.

You'll design, build, and optimize solutions that enable seamless customer journeys, improve operational efficiency, and support business growth. Working with Microsoft Dynamics 365 Customer Engagement, you'll develop and maintain custom business logic, integrations, automations, and customer-facing processes.

Combining platform configuration with professional software engineering, you'll deliver scalable and reliable solutions that support sales, service, marketing, and customer operations. Working closely with product managers, architects, business stakeholders, and fellow engineers, you'll contribute to a modern CRM landscape that plays a critical role in the customer experience.

Every solution you build helps Eneco deliver a better customer experience while supporting the transition to a more sustainable energy future.

You're an experienced Dynamics Engineer who enjoys solving complex business challenges through technology. You have a strong foundation in Dynamics 365 CE and software development and are comfortable working across both low-code and pro-code solutions.

You understand how to translate business requirements into robust technical solutions and can confidently discuss requirements with both business and technical stakeholders. You take ownership of your work, care about software quality, and continuously look for opportunities to improve platforms, processes, and development practices.

• 3-8 years of experience working with Microsoft Dynamics 365 CE and the Microsoft Power Platform.

• Strong experience configuring and customizing Dynamics 365 CE solutions.

• Experience developing Dataverse plugins, custom workflow activities, custom APIs, and integrations using C# and.NET.

• Experience designing and implementing integrations using Azure services such as Azure Functions, Service Bus, Logic Apps, Storage Accounts, and Managed Identities.

• A good understanding of Dataverse architecture, its security model, business processes, and solution management.

• Experience with JavaScript, TypeScript, Power Automate, and Model-Driven Apps.

• Familiarity with Azure DevOps, CI/CD pipelines, automated deployments, and source control.

• Strong troubleshooting and root-cause analysis skills.

• An understanding of software engineering principles, clean code practices, testing, and maintainable solution design.

• A proactive mindset with a passion for continuous improvement and knowledge sharing.

You'll join a multidisciplinary product team responsible for critical customer engagement capabilities within Eneco's B2C landscape.

The team combines business expertise, CRM knowledge, and software engineering capabilities to deliver solutions that have a direct impact on customer satisfaction and operational excellence.

You'll work closely with Dynamics engineers, Azure engineers, architects, product managers, and business stakeholders in an environment that values ownership, collaboration, and continuous learning.

Together, you'll build and maintain a modern CRM platform that enables Eneco to provide an exceptional customer experience while supporting its strategic ambitions in the energy transition.

Whether you're developing a new integration, designing complex business logic, or optimizing an existing customer journey, you'll have the opportunity to make a meaningful impact while continuously growing your technical expertise.