Revenue Operations Manager

We are the 12Build Operations team and we are looking for a Revenue Operations Manager to help us take the next step in our European expansion. Are you looking for a job with growth opportunities in an enthusiastic team? Then read on quickly!

The foundation is in place, and therefore it is immediately time for the next step. We are scaling our growth to approximately 40% per year. Our current setup cannot yet support that growth, which calls for a fundamental revision of our structure and processes in the CRM.

We are therefore looking for a Senior Revenue Operations Manager who will take charge of our commercial foundation. We are looking for someone who can lead this and actively contribute themselves, with the goal of continuous insight into our funnel performance and data-driven improvements to conversion. In this way, you enable Marketing, Sales, Customer Success, and Support to get the most out of their efforts.

• You automate the work of our commercial colleagues using the tools from our commercial stack: HubSpot & Younium. You do this proactively, so you are aware of the possibilities of these tools and how they can further help our organization. Additionally, you ensure that colleagues adopt these possibilities.

• You identify process improvements, you implement them, and you bring your colleagues along in these changes.

• You ensure that the data and statistics originating from these systems are always up-to-date, and you come up with proposals on how we can improve these KPIs.

• You help us build the self-service functionalities of our platform.

• You think commercially & analytically, you see opportunities, and you can link these to the system and process changes required for them.

Why this vacancy?
Over the past year, we have implemented a major professionalization drive:

• We have said goodbye to custom-built tooling for subscription management.

• Sales, Customer Success, Support, and Marketing have been working together in our CRM for some time.

• Our Ops team is busy automating as many tasks as possible.

• We are forecasting our commercial performance for the coming months with increasing certainty.

What does my team look like?
Organizationally, you belong to Team Operations. This team consists of people who are involved in all organizational (and sometimes substantive) activities surrounding the completion and delivery of our releases and the support of the commercial teams that belong to them. It is a relatively new team, so there is plenty of room for growth and professional development.

''I have been working at 12Build for more than 10 years and every year I find enough challenges and growth opportunities in various areas.''

There are always fun new projects to take on together. Combined with the positive connection with colleagues and customers, this is an ideal working environment for me.''

Working at 12Build

Below are all kinds of things that we like to see in the ideal candidate. But even if there is something listed that you aren't familiar with yet, we would love to meet you!

• You have experience with CRM software (preferably HubSpot), marketing automation tools, and data visualization programs, or you want to master these quickly.

• You have experience in a similar role, such as information analyst or an Operations role, preferably in a B2B SaaS environment.

• You have experience with process automation and project management.

• Analyzing data is one of your strengths and contributes to how we can best forecast.

• You are good at solving problems, you devise commercial scoring models, and you are a critical thinker.

• You will regularly receive questions about the status of something or how something works. Therefore, you have attention to detail, you work accurately, and your planning is in order.

• You can clearly articulate how a situation works, why something needs to be done, and what that "something" looks like. You can do this not only verbally but especially in writing.

• As you may have already noticed, in this role you stand between all sorts of parties. Empathy is therefore important. You can empathize well with others and use that in your work. You also stand firm in your shoes and dare to hold colleagues accountable for their responsibilities.

You have taken the trouble to read this text in its entirety. That says enough, right? Then click that application button! However, if you have any questions, you can email Niels (Recruiter, n.jordens@12build.com).

See you soon!