Jobs in the Netherlands, in English.

B2B Customer Development & Aftersales Assistant

Hybrid in Arnhem·Full-time·Added 3 days ago (last checked 29 Oct)

JYSK

230 open roles

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Our summary

Work mode: Hybrid, Arnhem
Contract: Full-time
Languages: Dutch

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

Gets energy from telephone customer contact.
Is commercially curious and can ask effective follow-up questions.
Works independently, structured, and result-oriented.
Is not afraid to approach new customers.
Consistently follows up on agreements and follow-up actions.
Can work well with CRM systems and customer data.
Communicates in a customer-oriented manner and wants to build relationships.
Has excellent command of Dutch and speaks sufficient English for internal collaboration.

Pay & benefits

What you'll get

At JYSK, you don't just get a job, but a career with plenty of development opportunities:

• Market-conforming salary with a competitive bonus scheme
• Training and guidance to further develop your commercial skills
• Much autonomy and growth opportunities in a fast-growing organization
• Possibility to work hybrid
• 20 percent staff discount on all JYSK products, also on discounted items
• A driven team with a strong entrepreneurial mentality

The role

Do you apply your organizational talent and service orientation to ensure complex orders run flawlessly? The Business-to-Business department of JYSK Netherlands is growing rapidly and is looking for a B2B Customer Development & Aftersales Assistant who brings structure and provides our customers with complete peace of mind. In this role, you are the administrative and service-oriented heart of the department.

Do you get energy from customer contact and do you enjoy discovering commercial opportunities? As a B2B Customer Development & Aftersales Assistant, you are responsible for the structural follow-up of new and existing business customers of JYSK.

You actively contact customers, ensure a good aftersales experience, and investigate what further needs or commercial potential are present.

What you'll do

Welcoming calls from new B2B customers who have registered via our stores.
Following up with existing customers after a purchase.
Identifying customer needs, future projects, and commercial opportunities.
Carrying out targeted calling activities based on customer data and segmentation.
Correctly recording conversations, follow-up actions, and opportunities in Salesforce.
Following up with customers who are not immediately reachable.
Passing commercial opportunities on to our B2B Consultants.
Bringing customer insights back to the team and thinking along about better customer follow-up.
Collaborating with our Retail Integration colleagues to utilize more B2B opportunities from the stores.

Functie-eisen

Experience in telephone sales, customer service, account management, or B2B is a plus, but not a requirement.

Hiring process

Do you want to help build the further growth of our B2B activities and develop yourself in a commercial role with impact? Apply today and get to know our team.

We are proud to be recognized as Top Employer. We offer a positive work environment with opportunities for growth, development and a strong sense of team.

JYSK wants to involve everyone, regardless of age, gender identity, sexual orientation, physical or mental abilities, ethnicity and experience. If you want to know more, please visit our website.

For more information, visit our ‘Working at JYSK’ page.

Let’s go! 🚀

About JYSK

JYSK is an international home furnishing retailer with Scandinavian roots that makes it easy to furnish every room in any home and garden. With more than 3,700 stores and webshops in 49 countries, JYSK always has a great offer and competent service nearby, no matter how customers want to shop. The company reported 34,000 employees and DKK 46.3 billion in turnover for FY25.

JYSK delivers a great Scandinavian offer for everyone within sleeping and living, and is part of the family-owned Lars Larsen Group. It operates both physical stores and web shops, aiming to let customers combine store service with a wide online assortment. Although JYSK today is a global business, the company is managed based on its Scandinavian roots, which is reflected in its company culture and the way it does business.

Industry: Retail
Employees: 31,000

In their own words

About the company & team

JYSK is a dynamic and international organization where teamwork, growth, and innovation are central. You will get the space to utilize your talents and contribute to the success of our B2B department, while being part of an ambitious and enthusiastic group of colleagues.

All open roles at JYSK