Jobs in the Netherlands, in English.

Assistant Service Desk Team Leader

On-site in Marknesse·Added 2 days ago (last checked 11 Oct)

Jumbo

30 open roles

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Overview

Requirements

Dutch
The ad asks for Dutch, or counts it in your favour.
Work on-site in Marknesse
No relocation package mentioned.

This job advert was originally written in Dutch.

The role

Job description

Customer experience, customer satisfaction, and customer friendliness. For you, all three are equally important. As Assistant Service Desk Team Leader, you ensure that customers are helped in every possible way at and around the service desk.

Together, competing and winning,

that is our Jumbo DNA, and as Assistant Service Team Leader, you take it even further. How? As a true host, you possess a lot of empathy and understand what customers want. Thanks to your service orientation, you have the right answers. Furthermore, you are action-oriented and can act quickly to, for example, promote customer flow. We are fully convinced of you as our new colleague if you also have this:

At least MBO-3 level of work and thinking.
Preferably work experience in a retail environment.

Responding to your wishes

Being the most customer-friendly company in the world. That means responding to the wishes of the customer and our colleagues. As Assistant Service Team Leader, you can therefore also expect something from us. We ensure that you feel good, have enjoyment at work, and grow in your profession. You will also receive, based on a 40-hour work week:

A salary that makes you happy.
Targeted training and education within our own Jumbo Academy.
Growth opportunities. For example, to a position such as team leader for checkout and service.
The possibility to participate in our collective health insurance.
24 vacation days, 3 hours of ATV weekly, and holiday pay (based on a 40-hour work week).

About Jumbo

Industry: Retail
Website: jumbo.com

In their own words

About the company & team

You will find the service desk in the heart of your store, where all customers are seen, helped, and 'waved goodbye'. At this service desk, you will find, among other things, the self-scan checkouts and a service point. Customers can also come here for the snack shop, fresh flowers, or magazines. You make the difference here by committing yourself every day with great enthusiasm so that every customer leaves the store feeling good. You don't just speak to customers kindly; you also love to go the extra mile. You notice what the customers' needs are, answer questions, and provide advice. Additionally, you support your supervisor with the daily matters within the department. Whatever you do, it is:

Providing the best service to customers, including resolving complaints and returns.
Supporting and coaching your team. Together, you ensure that customers are helped at the service desk at all times.
You onboard new colleagues with enthusiasm.
Enthusing and supporting customers in the use of the self-scan and self-service checkout.
Supervising correct checkout procedures at all self-scan checkouts and performing spot checks.

Our mission? To conjure a smile onto our customers' faces every single day. Our atmosphere? Involved, sociable, and result-oriented. Welcome to our family business.

Do you dare to take on the Jumbo adventure? Then show immediately that you love to go the extra mile by applying for this position.

All open roles at Jumbo