Rental Service Agent

• Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
• Must have: Strong communication and customer engagement skills.
• Must have: Ability to understand and explain technical RV/vehicle systems.
• Must have: Hands-on, adaptable, solution-oriented under pressure.
• Must have: Organised, detail-focused, and proactive in managing leads or customers.
• Must have: Driving License (Category B) required.
• Must have: English and Nice to have: Dutch.
• Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
• Must have: Able to lift or carry light to moderate items (10-15 kg).
• Must have: Comfortable working outdoors in varying weather conditions.
• Must have: Flexible to work weekends, holidays, and peak-season schedules.
• Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.

The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers' high standards.

• Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
• Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
• Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
• Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

• Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.

THE INDIE COMMITMENT!