Keyholder (20hr) - Maastricht

Dr. Martens is a globally recognizable and culturally influential British brand, with more than 60 years of rich history. At Dr. Martens, we are fortunate to work for a dynamic, thriving, and ethical company, with people from diverse backgrounds. A place where you can be yourself and where everyone can start and grow their career.

We are guided by three values that are at the core of everything we do:

BE YOURSELF, ACT COURAGEOUSLY and SHOW YOU CARE.

This makes us who we are and inspires us to push boundaries, embrace our individuality, and stand up for what is right.

We are looking for a committed and responsible keyholder in our store in Maastricht.

Our keyholders do everything our sales assistants do. You deliver a seamless and consistent customer experience and act as a role model for the team, while also occasionally providing operational support to the management team. As a keyholder, you can sometimes expect to play a more prominent and central role in the team, so that you ensure our doors are open on time and that you play a leading role during busy moments.

This is for 20 hours per week. Shifts may be spread across 7 days and we also need you to occasionally help with covering the management team's holidays.

• You take responsibility for opening and closing the store when necessary and follow all relevant procedures in doing so.
• Achieve or exceed sales targets while contributing to all store goals: sales, conversion, UPT, ATV.
• If necessary, you receive deliveries, whereby all stock is processed in accordance with procedures.
• You assist the management team in the store with daily activities, such as deliveries, replenishment, floor management, and maintaining a safe and tidy working environment.
• You set the standard for customer service in the store, so that every customer receives an exceptional and unforgettable experience.
• Handling cash transactions in accordance with procedures and assisting with more complex questions from our customers.

At Dr. Martens, Keyholder tasks also go hand in hand with the qualities below:

• You are a proud representative of our culture, embrace what we stand for, and encourage others to do the same.
• Professional, but also authentic, and you have passion for the product!
• Work experience in retail with a similar level of responsibility at a fashion/lifestyle brand is a bonus!
• You take responsibility for your own development and proactively seek feedback.
• Demonstrates a solution-oriented mentality during work.
• You speak English well. Extra languages, great!
• Good IT skills - you know how to handle Microsoft Office and POS systems.

WHAT'S IN IT FOR YOU?