Operations Specialist Container Logistics - You make the promise

• A salary between €3,500 and €4,500 gross per month based on 40 hours, depending on experience.

• 27.5 vacation days.

• Career growth: if you want to grow into a leadership role in Operations, there is room for that.

• Influence: you help determine how we organize the work and what needs to be improved.

• Learning: you join a growing company where you will quickly learn a lot about container logistics and a network that is expanding to Belgium and Germany.

Monday morning, 08:15 AM. Everything is going differently than planned.

A terminal is stuck, a carrier fails, and a shipper calls about their container. You know what to do. And you want to ensure it doesn't happen again next time. Then we are looking for you.

As an Operations Specialist, you work in the Operations team at UTURN, between the shippers who rely on us and the partner-carriers who drive the trips. You are responsible for the execution and the results of your part of the operation. You contribute to the matching percentage and the rapid handling of customer inquiries, and you build good relationships with your contacts at shippers and carriers. You work from our office in Rotterdam.

• Handling customer inquiries. You handle operational questions from shippers and carriers quickly and correctly, and escalate in a timely manner.

• Participating in execution. You participate in the daily transport processes.

• Strengthening customer collaboration. You actively follow up on opportunities with customers, so that as many trips as possible proceed according to agreement.

• Recording and following up. You neatly record agreements and deviations and follow them up.

• Identifying improvement opportunities. You see where service, network, or processes can be improved and work that out with our product team into a proposal.

• Implementing new ways of working. You help roll out new services and ways of working and ensure they are used.

• Measuring results. You track the matching percentage and the share of trips that we fulfill as promised, and test whether improvements work.

• Sharing knowledge. You onboard new colleagues and record ways of working.

Will we see you Monday at 08:15 AM?

Do you want to help determine how containers move through Europe, and ensure that every trip runs as promised? Then we would love to hear from you.

Apply via the Apply button. A CV and a few lines about yourself and your motivation are enough.