Daily Banking Clerk - Goes

Who do you support as a Daily Banking Assistant and what difference do you make for customers? You support customers personally and by telephone with their banking affairs and guide them through the possibilities to arrange these independently, today and in the future.

As a Daily Banking Assistant at Rabobank, you support customers with their daily banking questions and enable personal and accessible service. In this role, you fulfill a varied duo-role:

• Receive customers in the bank hall and help them with daily banking, payments, complaints, and questions.
• Answer telephone customer inquiries and offer the same personal service as in the office.
• Guide customers with digital banking so that they can independently make use of the digital possibilities of Rabobank.
• It is important to support customers from a commercial perspective, where their needs are central and opportunities for the organization are utilized.

Daily Banking Clerk - Goes

• Bank hall days: you work on location, receive customers personally and support them face-to-face with various questions, payments, complaints, or digital banking. Depending on the busyness and staffing, the work on these days may also consist partially of answering telephone customer inquiries.
• Telephone days: you answer incoming telephone calls and help customers remotely with their banking questions. During these days, you offer the same personal service as in the bank hall, but via the telephone. Part of these telephone days can be filled in a hybrid manner, allowing you to work (partially) from home.

You start with an intensive training program in which theory and practice come together. This program lasts an average of 10 to 12 weeks.

In the first 2 weeks, you are available for 36 hours per week. If you work part-time, we ask you to be available for at least 28 hours per week for the following 3 weeks. To give you an optimal start and allow you to gain sufficient practical experience during the training program, it is not possible to take holiday or other days off during the first month.

After completing the training, you work hybridly, in a combination of working from home and working at the office. Primarily hybrid work is also practiced during the training. Together with your team and team lead, you will make agreements from the start about where you work, depending on staffing, availability, and what is needed for your development and onboarding period.

Within 6 months of your start, you will obtain Wft Basis and within 9 months Wft Schade Particulieren, so that you further increase your knowledge and employability.

• Customer contact.
• Telephone service.
• Active listening, summarizing, and asking follow-up questions.
• Processing the workload; by obtaining your Wft certifications and building experience, you will grow into a broader range of tasks. In addition to customer contact, you will take on increasingly substantive customer requests and contribute to a fast and careful handling of customer inquiries.
• Wft Basis and Wft Schade Particulieren.
• Customer-oriented and commercial service delivery.
• Personal development.

We believe in the power of differences. It is precisely by combining the differences of people that we become an even better bank. We are curious about what you add to our team.

You will join a team of approximately 25 colleagues.

The team helps private customers with their daily banking. You work together with direct colleagues and a Teamlead on customer contact and improving processes and systems. In doing so, you delve into the needs of customers and actively engage in conversation about suitable products, services, and solutions that align with their situation. Trainers and coaches guide you during the training program and in the development of your professional competence.

For us, your development and that of society go hand in hand. That is why we want to invest in you and work together on a better world. We summarize that in one sentence: at Rabobank, you work on yourself and the world around you at the same time.

At Rabobank, we work on a culture in which everyone feels welcome. We value our differences and use them to work together better and make better decisions. By being open to different perspectives, we create an environment in which colleagues feel heard.

Must-haves:

• You have an MBO 4 work and thinking level.
• You master the Dutch language at C2 level.
• Available for 24 to 36 hours per week.
• You are flexibly deployable on working days.
• You are willing to obtain Wft Basis and Wft Schade Particulieren.

Nice-to-haves:

• Experience with customer contact, a customer-oriented attitude, financial services, or commercial services is a plus.
• Flexibility and strong communication skills.
• Result-oriented working and an eye for processing time.
• Commercial mindset and the ability to learn and switch quickly.

You help customers with their daily banking, both personally in the bank hall and by telephone.

You use, among other things, active listening, empathy, summarizing, and asking follow-up questions. You work with the telephone, workload, and the systems of Rabo Customer Service. You develop further through Wft certifications.

You work together with direct colleagues within Customer Service, your Team Lead, and trainers or coaches. Together, you improve customer service and develop knowledge and professional competence.

Would you like to ask substantive questions about the position first? Then you can contact:

• Joyce van Heesch, Resources Coordinator, via Joyce.van.Heesch@rabobank.nl
• Marjolein van den Berg, Recruiter, via Marjolein.van.den.Berg@rabobank.nl
• The procedure consists of a telephone screening and an application event. A recruiter, Resource Officer, and Teamlead are involved in the second round of interviews.
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule the interview.
• A reliability assessment is part of the procedure.
• An assessment may be part of the application procedure. · You can find answers to frequently asked questions here: frequently asked questions about working at Rabobank. · We respect your privacy: read the privacy information of Rabobank.
• You can find answers to frequently asked questions here: frequently asked questions about applying at Rabobank - Rabobank
• We respect your privacy: read the privacy information of Rabobank.