Senior Customs Operations Administrator

The Senior Customs Operations Administrator is responsible for coordinating and managing complex customs operations, ensuring full compliance with local and international customs regulations. Acting as a subject matter expert within the team, this role oversees end-to-end customs processes, supports less experienced colleagues, drives process improvements, and serves as a key point of contact for customers, customs authorities, and internal stakeholders.

• Manage and oversee complex import, export, and transit declarations, ensuring accuracy, compliance, and timely clearance of goods.

• Act as a subject matter expert for customs-related queries, providing guidance, coaching, and support to team members.

• Proactively identify, investigate, and resolve customs-related issues, exceptions, and escalations, minimizing operational and financial risk.

• Ensure compliance with all local customs regulations, statutory requirements, and internal compliance standards.

• Build and maintain strong relationships with customers, customs authorities, carriers, and internal stakeholders.

• Analyze operational data and prepare reports, providing recommendations to improve efficiency, service quality, and compliance.

• Take ownership of customer accounts and support implementation activities for new business and process changes.

• Lead or actively participate in continuous improvement initiatives, automation projects, and customs-related transformations.

• Support knowledge sharing, onboarding, and training activities within the team.

• Contribute to operational planning, workload distribution, and achievement of team performance objectives.

• Ensure all financial activities related to customs brokerage are completed accurately and within agreed timelines.

• Several years of experience in customs operations, customs brokerage, or international trade compliance.

• Strong knowledge of import, export, transit, and customs clearance procedures.

• Solid understanding of local customs regulations of fruit, vegetables and Veterinary goods and practical experience working with customs authorities

• Experience handling complex customs cases, audits, escalations, and compliance-related matters.

• Proven ability to prioritize workload, meet deadlines, and work effectively in a fast-paced environment.

• Strong analytical and problem-solving skills with excellent attention to detail.

• Experience with customs declaration systems and customs-related software.

• Advanced customer-facing and stakeholder management skills.

• Ability to coach, mentor, and support colleagues within the team.

• Strong communication skills in English; Dutch is an advantage.

• Experience with perishables, veterinary goods, or controlled goods is considered a strong asset.